The NEW Transportation Regulation Bureau is divided into 3 areas: the Applications Unit, the Compliance Unit and the Inspections & Investigations Unit:

Effective July 1, 2024

Transportation Division operations (with the exception of the Pipeline Safety Bureau) will transfer to the New Mexico Department of Transportation (NMDOT)

For complaints, please call our Compliance Unit at 505-827-4519.

The Applications Unit processes applications for authorities to operate as a regulated motor carrier in the state. Everyone providing compensated transportation services in New Mexico must receive an operating authority from the NMDOT, including limousines, taxis, shuttle services, tour and sightseeing operators, household goods moving companies, non-emergency medical transport carriers, transportation network companies (i.e. Uber, Lyft), and towing services. This area also administers the Unified Carrier Registration (UCR) system.

The Compliance Unit ensures compliance with the DOT’s financial responsibility requirements and annual reporting requirements. The Bureau processes forms, updates the DOT’s eDocket system, reviews tariff submissions and processes complaints on motor carriers received through the online complaint form.

The Inspections & Investigations Unit enforces the DOT’s Motor Carrier Regulations and the Motor Carrier Act. The Bureau conducts inspections of all regulated motor carriers and investigates non-compliance matters, safety concerns and complaints. The Investigations Unit may present the results of its inspections and investigations and ask that the NMDOT impose a fine or penalty on a motor carrier, and suspend or revoke its operating authority.

Transportation Regulation Bureau
P.O. Box 1149
Santa Fe, NM 87504
Phone: (505) 827-4519
(Please listen carefully and follow the prompts.)

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Transportation Division
Transportation Division Office Directory Transportation (505) 827-4519
Alicia Ortiz Transportation Regulation Bureau Chief (505) 660-3304
VACANT Executive Assistant
Applications Section
Yvette Hetzer Applications Unit Supervisor (505) 470-9053
Justin Garcia Warrant Applications (505) 695-8949
Debbie Garcia Certificate Applications & Unified Carrier Registration (UCR) (505) 487-0867
VACANT Applications – Business Operations Specialist (505)-487-0867
Compliance Unit
Kacy Dunn Compliance Unit Manager (505) 490-5012
Crystal Boies Complaints (505) 699-6232
Kevan Bay-Bojorquez Financial Responsibility & Compliance Filings (505) 795-1370
Chris Gutierrez Annual Reports & Compliance Filings (505) 490-0489
Inspections & Investigations
Fidel Archuleta Investigations Unit Manager (505) 470-7990
Amalia Varela-Padilla Investigator (505) 470-6954
Marcus Erickson Investigator (505) 795-4445
Vince Crespin Investigator (505) 490-2177
James T. Martinez Investigator (505) 490-7194
Moises Pena Investigator (505) 819-9709
VACANT Investigator
VACANT Investigator
VACANT Investigator